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The Wildwood Spa (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This privacy policy outlines how we collect, use, and safeguard your information when you visit our website or make online bookings.


1. Information We Collect

When you interact with our website, we may collect the following types of personal data:

  • Personal Information: Name, email address, phone number, billing address, and payment details when you make a booking.
  • Account Information: If you create an account, we may store your login credentials and preferences.
  • Communication Information: Information you provide when contacting us via forms, email, or chat.
  • Technical Data: IP address, browser type, operating system, and browsing behaviour through cookies and analytics tools.

2. How We Use Your Information

We use the information collected for the following purposes:

  • To process and confirm bookings.
  • To send booking confirmations, reminders, and updates.
  • To provide customer support.
  • To improve our website and services.
  • To send marketing communications (if you have opted in).
  • To comply with legal obligations.

3. Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with:

  • Service Providers: Payment processors, email service providers, and other third parties necessary for delivering our services.
  • Legal Authorities: If required to comply with legal obligations or to protect our rights.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. These may include:

  • Essential Cookies: Necessary for website functionality.
  • Analytics Cookies: To understand website performance and usage.
  • Marketing Cookies: To deliver relevant advertisements (if applicable).

You can manage or disable cookies through your browser settings.


5. Data Security

We take appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no system is completely secure, and we cannot guarantee the absolute security of your data.


6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

  • The right to access your data.
  • The right to rectify incorrect or incomplete data.
  • The right to request the deletion of your data.
  • The right to object to or restrict data processing.
  • The right to data portability.
  • The right to withdraw consent for marketing communications.

To exercise your rights, please contact us using the details below.


7. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.


8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their privacy policies.


9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date.


10. Contact Us

If you have any questions or concerns about this privacy policy or how we handle your personal data, please contact us:

  • Email: hello@theparkcornwall.com
  • Phone: 01637 860322
  • Address: The Park Mawgan Porth Cornwall TR8 4BD

By using our website, you agree to the terms of this privacy policy.

The Wildwood Spa
The Wildwood Spa